Terms of Service

Updated September 2025

Welcome to Squad Health, an online prescription management platform (the “Services”) made available by Squad Health, Inc. (“Squad,” “we,” “us” or “our”). You can access the Services through our web application, text messaging and email communications. Please read these Terms of Service (the “Terms”) carefully because they serve as an agreement between you and Squad. If you do not agree to these Terms or are younger than eighteen (18) years old, do not use the Services.

By accessing or using the Services in any way, including without limitation, browsing the Services, using any information, or submitting any content or personal information via the Services, you agree to and are bound by the terms, conditions, policies, and notices contained in these Terms, including conducting this transaction electronically, certain third-party terms and conditions, disclaimers of warranties, damage and remedy exclusions and limitations, binding arbitration, venue selection, and a choice of California law. You represent and warrant that you are at least eighteen (18) years old and possess the legal right to agree to these terms.

Squad is a Prescription Management Platform

Squad enables you to access one (1) or more of your prescription medication needs (“Order“) and acts as a prescription management platform only. Each medication that you order through Squad must be based on a valid prescription issued for a legitimate medical purpose by a medical professional acting in the usual course of his/her professional practice. The Services are not intended to be a substitute for professional medical advice, diagnosis or treatment, and do not constitute medical or other professional advice. Squad does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on the Services or by any other electronic means. Reliance on any information provided by Squad is solely at your own risk. The information provided through Squad’s Services is designed to support, not replace, the relationship that exists between patient/site-visitor and his/her physician. Never disregard professional medical advice or delay in seeking it because of something you have read or seen on our Services.

Authorization to Transfer Prescription

Squad may facilitate the transfer of your prescription to a dispensing pharmacy. By using Squad’s services, you authorize Squad to facilitate the transfer of your prescription to a pharmacy that may offer you the best possible quality of service.

Agreement to Terms

By using our Services, you expressly acknowledge and agree to the following terms:

Squad may use the personal information you provide via the Services to process your Order and fill your prescription(s).
Squad may apply manufacturers’ financial assistance, such as coupons, discounts, repayment, and other reductions in your out-of-pocket expenses in compliance with state and federal laws and regulations applicable to drug manufacturers' assistance. Please note that manufacturers' financial assistance is not available for government-sponsored plans, such as Medicare or Medicaid.

Privacy Policy

Please refer to our Privacy Policy for information on how we collect, use and disclose information from our users. By using our Services, you agree to this Privacy Policy.

SMS Terms & Conditions

1 - SMS Consent Communication

‍The information (e.g., Phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

‍2 - Types of SMS Communications

‍If you have consented to receive text messages from [Company Name], you may receive messages related to the following (provide specific examples):

Prescription status (if applicable)
- “[Squad Health] Hi [patient name], this is Squad Health. We work with Dr. [name] to process your prescription. We are happy to inform you that your prescription is ready for pick up at your local [pharmacy name] at [address]! Their phone number is [XXX-XXX-XXXX]. Please let us know if you have any questions. Reply STOP to opt out.”
Missing information request (if applicable)
- “[Squad Health] Hi [patient name], this is Squad Health. We work with Dr. [name] to process your prescription. We are following up regarding your appeal for your prescription, which was previously denied by your insurer. Please click this link to sign the appeal form as required by your insurer: [Form link]. Reply STOP to opt out.”
Follow-up messages (if applicable)
- “[Squad Health] Hi [patient name], this is Squad Health. We work with Dr. [name] to process your CIA prescription. Unfortunately, your insurance company has denied coverage for your prescription. We are currently processing an appeal and will share updates on your insurer’s response. Please click this link to sign the appeal form as required by your insurer: [Form link]. Reply STOP to opt out.”

3 - Message Frequency

‍Message frequency may vary depending on the type of communication. Up to 3 SMS messages per week may be received related to prescription status. Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

‍4 - Potential Fees for SMS Messaging

‍Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

‍5 - Opt-In Method

‍Opt-in to receive SMS messages can be done by:

Sharing your phone number with your healthcare provider, or
Verbally, during a conversation with your healthcare provider

Note: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our “Get Started” form.

‍6 - Opt-Out Method

‍You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly at info@squadhealth.ai to request removal from our messaging list.

‍7 - Help

‍If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://www.squadhealth.ai/contact.

‍Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our “Get Started” form.

‍8 - Standard Messaging Disclosures

‍Message and data rates may apply. Message frequency may vary. You can opt-out at any time by texting STOP. For assistance, text HELP.

Changes to Terms or Services

We may change, modify, add, and/or delete all or portions of these Terms from time to time. If we do so, we’ll let you know either by posting the modified Terms on the web application or through other communications to you. It’s important that you review the modified Terms, because your continued use of the Services after we’ve let you know that the Terms have been modified indicates and constitutes your acceptance of the modified Terms. If you don’t want to be bound by the modified Terms, your only recourse is to discontinue use the Services. We’re always striving to improve the Services and, because our Services are evolving over time, we may change or discontinue all or any part of the Services. These changes may happen at any time and without notice.

Mobile Security

Most communication with Squad occurs through your mobile device. Therefore your mobile device likely contains Protected Health Information (“PHI”), such as pictures of your prescriptions, medical insurance cards, and other vulnerable information. As a result, it is of utmost importance that you keep your mobile devices secure at all times. If you are using public Wi-Fi or email applications on mobile devices, you are likely using unsecure mobile networks, putting PHI at risk of interception.

The best ways to protect mobile devices from security breaches is to maintain password protection, encryption, and/or to install a remote wiping/disabling program into them. A remote wiping/disabling program allows users to quickly clear and disable a lost or stolen mobile device, which can possibly prevent or reduce the magnitude of the breach.

While Squad is HIPAA compliant and takes the utmost care in protecting your confidential information, it cannot protect information stored in your mobile device. By using Squad, you agree to hold Squad harmless of any data breaches occurring from theft/misplacement or any third-party intervention with your mobile device.

Contact Information

If you have any questions about these Terms, the practices of Squad, or your dealings with the Services, or if you would like to update your personal information, please contact us at pharmacy@squadhealth.ai.

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